Whether we can accept a return and whether we can issue a full refund depends upon what was ordered and how it was shipped.
For reasons of quality control, we cannot (ever) take a return on any consummable product. The reason should be obvious and you shouldn't consider buying from any company that does otherwise. We would have no way of knowing if the product was altered, replaced or opened and contaminated.
We do not send products out free for your inspection. The shipping costs are extremely high. If refused, we have to pay shipping TWICE plus a return fee. IF you refuse a package it is returned to us. We deduct the shipping charge from the refund. If it is a consumable product AND you opened the box, we will not issue a refund as we will dispose of the product when it returns, plus we lost the shipping costs.
So before ordering any consummable product, make certain you want it. If you need permission of others, check first.
For non-consumable products we can accept returns, but will deduct the shipping costs. Again, before ordering make certain that you want the product.
REROUTING: We can NEVER reroute a HAZMAT shipment. It is not allowed. So PLEASE make certain you give us the right address.
TRUE food grade hydrogen peroxide does not have stablizers. During shipping it WILL swell the bottle. To reduce this, we ship all hydrogen peroxide with the bottles compressed (removing the small amount of air at the top) and it begins refrigerated too. You order literally is not sealed until just before being shipped to you. This is as FRESH as possible. We know of no other company that does so.
Because of the high quality (lack of stabilizers), the swelling WILL occur.
This does NOT damage the hydrogen peroxide. For safety reasons, we DOUBLE bag all bottles of hydrogen peroxide separately.
In general, damaged shipments are rare but can happen. If so, phone us.
DO NOT SHIP hydrogen peroxide back to us. There are many legal shipping regulations regarding shipping hydrogen peroxide - one of which is that hydrogen peroxide can NEVER be mailed through the U.S. Post Office.
For questions or problems with shipping or your package, contact us.